Your letter's privacy
Last updated: July 2026
The short version
Your letter is personal, and we treat it that way. We only use your writing to print and mail your order. We never sell it, never use it for advertising, and never use it to train AI.
Who can access your letter
Access is limited to the small team fulfilling orders. To print and mail a physical letter, a person on our team does see the letter's text and the mailing address — we won't pretend otherwise. We access it only for fulfillment and support, never out of curiosity.
What we collect
The content of your letter, the recipient's name and mailing address, your email address, and an optional return address. Payment card details are entered on Stripe's secure checkout and are never seen or stored by us.
Analytics & logs
Any usage analytics we add measure anonymous steps (like “checkout started”) — never your letter content, recipient, or return address. We take care not to send private letter content to third-party analytics or error-reporting tools.
How long we keep it
We delete the content of your letter within 90 days of mailing. We keep basic order records (like date and amount) longer to meet accounting and legal requirements. You can also ask us to delete your information sooner where we're not required to keep it.
Payments & sharing
Payments are processed by Stripe; we don't store your card number. We don't sell or rent your information. We share it only with the services needed to operate — our payment processor and the postal service used to deliver your letter.
Contact
Privacy questions or deletion requests: admin@penned-letters.com.